Payments could take up to 1-2 business days, depending on the speed of Ipay88 Payment Gateway processing. We will prepare your order for dispatching once payment has been received.

Our phone grading system primarily addresses cosmetic conditions and does not reflect the functionality of the devices. Please be assured that all our devices, regardless of their cosmetic grade, are fully functional and operational.

Excellent

Appearance: The phone looks almost new, with only very light scratches or marks.

Screen: There might be tiny scratches, but they're hardly visible in day-to-day use.

Expectation: You should expect only very minor signs of use that are hardly noticeable during regular use. Other than that, the phone functions perfectly.

Summary: Perfect for those who appreciate top-notch quality and don't mind investing a bit extra for a phone in near-perfect condition.

Good

Body: It might have hidden scratches and/or dents that are noticeable only when examined closely.

Screen: There might be tiny scratches, but they're hardly visible in day-to-day use.

Expectation: You might see some signs of use, but the phone works perfectly with minor cosmetic flaws. Other than that, the phone functions perfectly.

Summary: Ideal for those seeking a balance between quality and affordability, suitable for users who prioritize functionality over minor cosmetic imperfections

Fair

Body: You'll see obvious signs of use like scratches, blemishes, or dents.

Screen: It's likely to have visible scratches.

Expectation: The phone looks used, but it works perfectly.

Summary: Best suited for budget-conscious individuals who prioritize functionality over cosmetic appearance, accepting minor to moderate signs of wear in exchange for a more affordable option.

Fair Minus

Body: You may notice heavy signs of use, such as scratches, blemishes, or dents.

Screen: It may have visible scratches, a burn in screen (a.k.a Yellowish LCD), or up to maximum 2 dead pixels.

Expectation: The phone functions perfectly, despite the mentioned body and screen issues.

Summary: Suitable for individuals prioritizing performance over display quality.

Read our blog post to understand the steps we take to keep your device in great quality.

Our devices are procured globally, our devices are randomly assigned to customers based on stock availability. Please be aware that customers cannot choose sets from specific countries or regions.

Yes, we offer self-pickup. Check our Contact Us page for details.

We offer nationwide delivery. Unfortunately, we do not provide international shipping at this time.

There are no shipping charges for Semenanjung Malaysia, while shipping to Sabah and Sarawak costs RM15.

1. Log in to your "Account".
2. Click on user icon and go to "My Orders"
3. You should be able to view your order status

Generally, it will take 1-2 working days for order to be dispatch once payment has been received. After that, shipment will normally take 1-2 working days to arrive

Yes! Please visit your ‘My account’ under ‘Order Status/History’ to amend your address. However, if your order has already been shipped, we are unable to redirect the delivery. Please submit a request here for further instructions.

We offer wide variety of payments options as belows;
Full payments: Credit Card / Debit Card, FPX Online Banking, E-wallets and more!

For warranty coverage, please visit our Warranty page.

To initiate a warranty claim, please follow these steps:

1. Firstly, contact your nearest Seken Je outlet:
• Bangi: +60387443060
• Puncak Alam: +60332850355
• Rawang: +60360960382
• Subang: +60378905016
• Bandar Puteri: +60169147937
2. Secondly, provide proof of purchase (sales receipt number or invoice number) and picture of warranty sticker attached as requested.
3. Thirdly, describe the issue in detail and cooperate with Seken Je staff representatives in troubleshooting the problems.
4. Before returning the device, you must remove the Apple ID or Google account from the device.