Returns and Claims Policy

To request a return or claim, the following conditions must be met:

• Incorrect Device/Order: If you receive an incorrect device or order.
• Arrival Damage: If your order arrives damaged, excluding any cosmetic issues as specified.

Note: Failure to notify us of any of the above issues within 3 days of receiving the goods will be deemed as acknowledgment that the device is correct and in good working order.

When can I get my refunds?

In any case of a refund, you will be refunded via the original payment method. We will process your refund within 30 business days after a confirmation from us.

Return Rejection

We reserve the right to reject returned items that are not of the same purchased device (same IMEI/SN with your order) and/or tampered with.

Exchange Policy

All purchases are final, and exchanges are not permitted unless covered by our warranty terms and conditions.

Last Updated on 27th March 2024.